Last updated: June 16 2025
At Qualified HVAC, we believe peace of mind comes from more than just a perfectly balanced thermostat. It also comes from knowing exactly how your personal information is collected, stored, and—just as importantly—protected. Whether you’re replacing an old air conditioner in Sacramento’s heat or scheduling a routine tune-up before winter, every form you fill out and every call you make builds a relationship based on trust. This Privacy Policy explains, in clear terms, how we uphold that trust by safeguarding your data with the same care and craftsmanship we apply to your home’s climate control.
We only collect the information necessary to provide our services effectively. This includes your name, address, phone number, email, and service details. This data is securely processed through our own systems and select trusted software tools to schedule, dispatch, and bill your service. We never sell or rent your personal information.
California law lets you see, correct, or delete the information we hold. Ask anytime at qualifiedrepair@gmail.com and we’ll verify your request and act—no penalties, no hassle.
We retain personal data only as long as reasonably necessary to operate our HVAC business—typically for the duration of your equipment warranty plus five years for bookkeeping and safety compliance. Data is securely deleted or anonymized when no longer needed. We conduct regular reviews of our data practices and honor all deletion requests.
Qualified HVAC (“Qualified,” “we,” “our,” or “us”) provides heating, ventilation, air-conditioning, and appliance services to homeowners and property managers in the greater Sacramento, California area. This Privacy Policy explains how we handle “personal information” as defined by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, CCPA/CPRA).
When you contact us—whether by phone, web form, text message, or in-home visit—we gather:
We collect this information so we can (a) confirm your identity, (b) create a work order, (c) dispatch technicians or subcontractors, (d) send quotes and invoices, and (e) improve our operations and safety record. We do not purchase data from brokers or scrape social media.
Your information is primarily stored in secure scheduling and customer management systems. When necessary, limited data is shared with integrated third-party providers for accounting, payment processing, or route planning. These providers are contractually obligated to use your information solely under our instructions.
We may share relevant details with:
We do not sell or “share” your personal information for cross-context behavioral advertising, so the CCPA/CPRA “Do Not Sell or Share” right does not currently apply to our business model.
We retain personal information only while it remains reasonably necessary and proportionate to achieve the purposes listed above—typically the life of your equipment warranty plus five years for bookkeeping and safety records. We may purge or de-identify data sooner if operational needs change, and you may demand deletion at any time (see Section 7).
Under the CCPA/CPRA you may:
Email qualifiedrepair@gmail.com or call (916) 995-9409 with the subject line “California Privacy Request.” We will verify your identity (for example, by sending a code to your phone or email) before fulfilling requests and respond within 45 days unless an extension is legally allowed.
We employ industry-standard safeguards: encrypted connections (TLS 1.3) for web forms, role-based access control inside our CRM, and annual penetration testing of core systems. While no system is perfectly secure, we train staff on phishing prevention and require strong, rotating credentials for all accounts.
Our services are intended for adult property owners and managers. We do not knowingly collect information from children under 13. If you believe we have, please contact us to remove the data promptly.
Our website may link to external energy rebate or manufacturer warranty sites. These third parties operate under their own privacy policies, which we encourage you to review before submitting any information.
As privacy regulations evolve, we will update this policy accordingly. Significant changes will be posted prominently at the top of this page.
For any questions about this Policy, your information, or our data-handling practices, reach us at:
Qualified HVAC
Email: qualifiedrepair@gmail.com
Phone: (916) 995-9409
We appreciate your trust and look forward to keeping your home—and your data—comfortable and secure.
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